Terms and Conditions

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"). These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Privacy Policy

These Terms and Conditions incorporate our privacy policy, which sets out how we will use your information. By using this Website, you consent to the processing of information as described therein and warrant that all data provided by you is accurate. Please ensure you review the Privacy Policy on our website.

Disclaimer

House of Diamonds reserves the right to update, modify, or change the terms and conditions of the returns/change policy at any time without prior notice. An alteration of updated versions of the terms and conditions will constitute the new terms and conditions of houseofdiamonds.com.au, and the customer ordering at this time will agree to be bound by such terms and conditions. While House of Diamonds has done its best to guarantee that the details and information covered on this site are as accurate as possible, Michael Arthur, its owners, and employees will not be held liable for any omissions or errors found that are unintentional at the time of this posting.

Trademarks

House of Diamonds, houseofdiamonds.com.au, and other marks indicated on House of Diamonds' website are trademarks and/or service marks of The Jeweller Corporation. Other graphics and logos are also trademarks or trade dress of House of Diamonds. House of Diamonds' trademarks may not be used in connection with any product or service that is not House of Diamonds', in any manner that is likely to cause confusion of customers or potential customers, or in any manner that harms or discredits House of Diamonds.

You are not permitted to publish, manipulate, duplicate, copy, sell, distribute, or otherwise reproduce or exploit, in any format, any of the content or copies of the content supplied to you or which appears on this Website, nor may you use any such content in connection with any business or commercial enterprise.

Design Ownership

All designs created by House of Diamonds are owned by the company. Production of the same or similar design can be reproduced as the company sees fit. All clients entering into a design agreement with House of Diamonds will understand and accept these terms when approving the drawings prior to production.

Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not one hundred percent accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

Pricing

The prices on houseofdiamonds.com.au are quoted in Australian Dollars (AUD) and are indicative prices of the depicted product, valid only in Australia. Any alterations, modifications, sizing, or customization of jewelry shown will incur a fee. The indicative pricing model used on michaclarthur.com.au includes GST. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Customers Outside of Australia

All duties and taxes are the sole responsibility of the customer for orders placed outside of Australia. International customers should review their country's importation policies before ordering from House of Diamonds. Local taxes and duties are not included in our charges. Upon arrival in your country, you may incur a fee for the shipment. All taxes and duties must be paid by you, the recipient.

Products or Services

Certain products or services may be exclusively available online through our website. These items are subject to limited quantities and can only be returned or exchanged in accordance with our Refund Policy. We have made every effort to accurately display the colors and images of our products on the store. However, we cannot guarantee that your computer monitor will accurately represent the colors.

We reserve the right, at our discretion, to limit the sales of our products or services to any individual, geographic region, or jurisdiction. This right may be exercised on a case-by-case basis. We also reserve the right to limit the quantities of any products or services we offer. Descriptions of products or product pricing are subject to change without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for a product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other materials purchased or obtained by you will meet your expectations, nor do we guarantee that any errors in the Service will be corrected.

Third-Party Links

Our Service may include content, products, and services from third parties. These third-party links may redirect you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of these third-party materials or websites. We do not warrant or have any liability or responsibility for any third-party materials, websites, products, or services. Any transactions or interactions with third-party websites are at your own risk. Before engaging in any transaction, please review the policies and practices of the third-party, and ensure you understand them. Any complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

Additional Changes Policy

At House of Diamonds, we strive to meet your design requirements and requests to the best of our abilities. Any alterations, customizations, sizings, or modifications to a design must be requested before formal approval from both parties. Once a design, including any changes, has been approved by both parties, it is considered final. Minor alterations to final designs may be possible within the scope of the original construction, but any changes after formal approval will incur a fee. Work will only commence once designs have been approved and 50% of the total value of the work has been paid in full. If stones or jewelry purchased elsewhere are used in House of Diamonds' pieces, they are not covered by our warranty. While we take every care, we cannot be held responsible for any damage or loss that occurs during the process. We highly recommend insurance.

Storage Fee/Failure to Make Payment

If full payment is not received by the agreed-upon or completion date, House of Diamonds reserves the right to charge a Storage Fee of $100 per week, starting immediately after the original due date. Custom-designed pieces will be securely stored and fully insured by House of Diamonds. If full payment is not received within 60 days of the agreed-upon completion date and the client has been notified, the client agrees to forfeit all monies paid unless other arrangements have been agreed upon at the full discretion of House of Diamonds.

User Comments, Feedback, and Other Submissions

If we request specific submissions from you (e.g., contest entries), or if you voluntarily submit creative ideas, suggestions, proposals, plans, or other materials to us, whether online, via email, postal mail, social media, or any other means, you agree that we may use, edit, copy, publish, distribute, translate, and otherwise utilize those comments in any medium, without any restrictions. We have no obligation to maintain the comments in confidence, compensate you for them, or respond to them. We may, but are not obligated to, monitor, edit, or remove content that we determine, at our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or that violates any party's intellectual property or these Terms of Service.

Your comments must not violate the rights of any third party, including copyright, trademark, privacy, personality, or any other personal or proprietary rights. Furthermore, your comments must not contain unlawful, abusive, or obscene material, or any computer viruses or malware that could affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone else, or mislead us or third parties regarding the origin of any comments. You are solely responsible for the accuracy of your comments. We assume no liability for any comments posted by you or any third party.

Errors, Inaccuracies, Omissions

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice, including after you have submitted your order. We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including pricing information, except as required by law.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time, we may remove the service for indefinite periods of time or cancel the service at any time without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk.

The service and all products and services delivered to you through the service are provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall House of Diamonds, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend, and hold harmless House of Diamonds and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third party.

Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or regarding the Service constitute the entire agreement and understanding between you and us, governing your use of the Service and superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of NSW, Australia.

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.