FAQs

If you have any questions that are not covered here, please get in touch with us on our contact us page.

Client Care FAQ

All our rings are made to order and are usually ready in 20-30 business days. If you need a ring urgently, ask about our ready to ship rings.

If you need help placing an online order, please contact us here and one we will assist you.

In addition to the warranty received under law, House of Diamonds offers a lifetime manufacturing warranty from the date of invoice against any manufacturing defects on all gold and platinum jewellery. Read the full details about our warranty here.

Yes, we offer free international shipping on all orders.

Yes, you can schedule an appointment with us.

We offer free ring sizers so you can measure your ring size in the comfort of your own home! Contact us to get yours and allow up to 5 working days for your free ring sizer to arrive.

Certainly! We acknowledge that a considerable number of our products are bought as unexpected gifts for occasions like engagements.

That's why we can employ discreet packaging that won't reveal the package's contents. If there's anything else we can assist you with to maintain the surprise of your purchase, please don't hesitate to inform us

We accept payments via direct debit, cash or card. If you are looking for an extended payment plan, we also offer interest-free finance.

Our rings are custom made to order and they cannot be returned. Please choose carefully when purchasing. If you have a question or require assistance, please contact us.

Yes, please contact us and we will assist you in re-sizing.

Lab Grown Diamond FAQ

Absolutely! Lab-grown diamonds possess the same authenticity as mined diamonds.

They share identical optical, chemical, thermal, and physical properties. The sole variance between lab-grown and mined diamonds is their source.

Lab-grown diamonds are cultivated within controlled laboratory settings that replicate the pressure and heat conditions responsible for the formation of mined diamonds within the Earth's crust.

A lab-grown diamond shares identical chemical and physical properties with a naturally formed diamond, whereas a simulant is crafted from a different material aiming to imitate the appearance of a diamond.

Cubic zirconia, a prominent simulant, is composed of zirconium dioxide, a comparatively soft substance. Simulant diamonds do not endure as long as genuine diamonds and usually require replacement every few years. In contrast, lab-grown diamonds are essentially diamonds, differing solely in their origin.

Both lab-grown and mined diamonds are composed of pure carbon and boast a hardness rating of 10 on the Mohs hardness scale. Therefore, a lab-grown diamond possesses the same durability and lifespan as a mined diamond.

The sole distinction between a mined diamond and a lab-grown diamond is their source.
Mined diamonds originate from the Earth's crust, formed under intense heat and pressure, and extracted through mining.

Conversely, lab diamonds are cultivated under identical conditions to mined diamonds, albeit within a controlled laboratory environment, eliminating the necessity for traditional mining practices.

With identical chemical, physical, and optical properties, the primary divergence remains that mined diamonds are obtained through mining, while lab-grown diamonds are not. This attribute positions lab diamonds as an ethical, eco-friendly, and sustainable option.

As lab-grown diamonds are cultivated in controlled laboratory settings, they eliminate the necessity for extraction from the earth, distinguishing them from mined diamonds. This absence of mining significantly diminishes the environmental impact and eliminates the potential for unethical labor practices and community displacement.

Similar to their mined equivalents, each lab-created diamond possesses its own unique characteristics. Grown under analogous intense heat and pressure as mined diamonds, a lab-grown diamond undergoes a comparable growth process and might exhibit minor internal or surface imperfections, akin to those found in mined diamonds.

Consequently, every lab-grown diamond will exhibit variations in color, clarity, and cut. Leading gemological institutions like IGI and GIA meticulously evaluate and certify each individual lab-created diamond, employing the same stringent standards applied to mined diamonds.

Certainly! Lab-grown diamonds are detectable by a diamond tester. As they consist of pure carbon and exhibit identical thermal conductivity and chemical properties to natural diamonds, they will yield a positive result when tested using a diamond tester.

Certainly! Each of our lab-grown diamonds undergoes assessment based on cut, clarity, color, and carat weight and holds certification from IGI or GIA. The majority of our lab-grown diamonds are certified by IGI, the foremost gemological institute in the lab-grown diamond sector. IGI stands as a widely recognized certifier for lab-created diamonds, fostering a standardized grading system throughout the industry. This consistency in grading enables consumers to readily compare lab-grown diamonds, ensuring confidence in the quality and value of their purchase.

Lab-grown diamonds are cultivated in controlled laboratory settings, eliminating the necessity for mining from the earth. The unique advantage of lab-created diamonds is their potential to be entirely conflict-free. In contrast, determining the origins of mined diamonds and discerning whether unsafe or unethical labor practices were involved in their extraction from the earth is considerably challenging, if not nearly impossible.

Lab-grown diamonds stand as the environmentally conscious substitute for mined diamonds. Consider this: mining just 1 carat of mined diamond requires the movement of over 250 tons of ore. By negating the necessity for mining, lab-grown diamonds significantly diminish the detrimental environmental impact, guaranteeing that mined habitats, wildlife, and ancestral communities remain unharmed in their production process.

Yes, we can provide natural diamonds. However, our dedication lies in providing exclusively conflict-free diamonds. With lab-created diamonds, we can ensure a complete traceability to their origin, enabling us to consistently deliver ethical and environmentally friendly jewellery to our clients.